At Hugo Snaps, we value customer satisfaction and strive to ensure you are happy with your purchase. Please read our Refunds and Returns Policy carefully before making a purchase.
Returns
- You may request a return within 7 days of delivery if the product is damaged, defective, or incorrect.
- Items must be returned in their original packaging, unused, and with all accessories included.
- To initiate a return, please contact us at our email with your order details and reason for return.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 10 business days from the date we confirm the return.
- Refunds will be made via Cash on Delivery adjustment during pickup or through an alternative method as agreed with our support team.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse or mishandling
- Items not in their original condition or missing accessories
- Products returned after the 7-day window
Exchanges
If you receive a defective or damaged item, you may request an exchange for the same product within 7 days of delivery, subject to availability.
Contact Us
For any questions regarding refunds and returns, please reach out to us at [email protected].